Terms and Conditions

last modified: May 2011


This website is owned and operated by and will be referred to as "We", "our" and "us" in this Terms and Conditions Agreement. By using this site, you agree to the Terms and Conditions of this website ("the website"), which is set out on this website page. The Terms and Conditions Agreement relates to the interaction and use of the website.

This service is provided for educational purposes only. is not a substitute for the regular veterinary care for your cats, dogs or other pets that a licensed veterinarian provides through regular, routine office visits. is not an emergency consultation facility and does not provide advice or consultation regarding immediate emergency attention. If your pet has been in an accident, or is in immediate medical need, you need to contact your regular veterinarian or local animal hospital immediately. has graphic material of injured and diseased pets. This may disturb sensitive viewers and viewer discretion is advised. This content is for a mature audience.


This website, email, and any direct solicitation from this website is not intended to be a substitute for the regular veterinary care for your cats, dogs or other pets that a licensed veterinarian provides through office visits. This service is provided for educational purposes only. and the Author Veterinarians recommend that your pet always receives regular care, and treatment from a licensed veterinarian or veterinary clinic.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither nor any of its owners, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site and through email solicitation and response. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
We cannot guarantee to provide and maintain the services continuously and without interruption and faults. We may also temporarily suspend availability of the services in order to upgrade, repair or maintain any aspects of the technological infrastructure of the services. However, we will use all reasonable endeavors to carry out such repair or maintenance work with minimum disruption to the services. Price and availability information is subject to change without notice and reserves the right to modify and adjust fees for all services up or down as it sees fit. is not liable for any delay or failure in performance under the Agreement resulting directly or indirectly from acts of God, terrorism, or other causes beyond its reasonable control.

Articles written and Course Subscriptions sold by is an online learning website containing information articles written by veterinarians for pet owners. The topics and information provided by the website updates regularly. Once payment for the article/kit has been received via PayPal the customer will receive a download link via email to access the downloads. will make every effort to provide an outstanding service. Clients who experience difficulty during the sales and acquisition of their subscription are encouraged to contact us as soon as possible using the online contact form. reserves the right to adjust the price, download limit and length up or down as required. Every effort will be made to keep current customer plans constant without adjustment. is not an emergency facility. If your pet has been in an accident, or is in immediate danger you need to contact your local veterinarian or local animal hospital. does not provide advice or information regarding immediate emergency attention. does not provide information on the following topics:

  • Veterinary diagnosis, pricing, product and treatment cost, and existing treatment strategy (from your current veterinarian). It is not possible to provide an individual any form of accurate diagnosis without first being able to examine the animal as completely as possible. This website is not intended to be a substitute for the regular veterinary care for your cats, dogs or other pets, which a licensed veterinarian provides through office visits. This service is provided for educational purposes only.
  • and the Author Veterinarians recommend that your pet always receives regular care, and treatment from a licensed veterinarian or veterinary clinic.
  • Emergency treatment – as stated above.
  • does not provide prescriptions, vaccines or medical products directly through its website. We also do not provide “hypothetical” veterinary prescription or medical information as it would relate to a specific veterinary-related situation.
  • Legal issues including lawsuits, malpractice, animal cruelty. If you see or feel an animal is being treated in way that presents immediate danger and/or harm to that animal, you should contact you local authorities. If you feel that you have been misled or received inaccurate or negligent veterinary care for your pet(s) you need to utilize the proper channels for these complaints offers a paid for subscription eLearning information service, 


Your financial details are not stored on any part of our site. is committed to providing a secure and reliable online environment for conducting e-commerce. You should be aware that the Internet is accessible to anyone with the appropriate technical capability and as such it is impossible to protect totally against the abuse of the system by third parties, including the introduction of a virus onto the system.
We do not sell or rent any personally identifiable information about you that we obtain by means of this web site unless we have your permission. As a general rule, we gather the minimum information from you necessary to facilitate transactions, to improve this web site and your customer experience, and to make future visits to this web site easier and more convenient. recommends that you are using the latest versions of either Internet Explorer or Netscape Navigator. The web browser you are using to view this page and/or to submit your request should be no earlier than Internet Explorer 6.0 or Netscape 6.0. To figure out your browser’s version number, click “Help” in the upper toolbar, and then click “About Netscape/Microsoft…”. The version of the software you are using will appear.

PAYMENT INFORMATION: makes use of to handle our online case transactions. You will be transferred to their secure online credit card gateway to complete the transaction. Your credit card statement will have a reference. is not responsible for verifying payment information, nor will be held liable in the event that the card information received was from a fraudulent source. If payment information received is rejected, for any reason, will not process the subscription email link. will, if possible, attempt to contact the requester, via email submitted, to alert them of the card’s rejection. only processes credit card information in relation to the online subscriptions. If you feel you were billed in error, or your card was fraudulently used, please contact the credit card company or your financial institution for assistance.

ABOUT EMAIL RESPONSES: will respond to your Request within 24 hours of receipt of request. The only exception to this response time would be in the case of a request falling on a National Holiday in South Africa.
Your email address will only be used to provide the following services:1.) your response and answer questions and concerns relevant to and its service, 2.) newsletter information – if applicable. will not reply to return email solicitation from the initial Request form. The exception to this is when further clarity of either the situation or the response needs to be met. In either case, any additional questions or subject matter within that reply-response that does not directly relate to the original topic will be ignored and The Author Veterinarian has the right to refuse reply on return email solicitation as deemed appropriate.
It is your responsibility to give us accurate information for sending our services and will not be responsible for bounced, returned or rejected email responses. will try at least one time to re-send any email responses that are returned to us. After that, is not responsible for lost email or expense unless otherwise noted.


We provide links to other World Wide Web sites or resources. We do not control these sites and resources, do not endorse them, and are not responsible for any aspects of those sites, including their availability, content, accuracy, legality or delivery of services. You waive any claim resulting from your exposure to material on or through that is offensive, indecent, or otherwise objectionable.


We’re sorry, but as a general policy, all advice is non-refundable. Our fee is for the time spent researching, analyzing and writing the Articles.’s commitment is to give you, the pet owner the very best advice and information as can be provided, with the information researched. Our advice comes directly from past experience, veterinary colleagues and reference material, and educational background.
There are extenuating circumstances where will refund a requester’s money, such as loss of life of the requester, natural disasters, or other circumstances, deemed appropriate, where it is a near impossibility for the requester or requestee to receive/return the veterinary request. Also, major network disruption, blackouts and other technological failures will also be considered. Note that rejected email addresses, spam blockers, and over the limit mailboxes which reject the email response do not qualify to receive a refund for service.
If you feel that your or your party’s circumstances should fall under those guidelines submit a general email explaining the situation, along with any receipt or email possible, and will determine if the situation qualifies and if it does, will determine the appropriate method to send credit for the funds charged for our service.


You will indemnify, and its subsidiaries, affiliates, officers, agents, and employees against any claim or demand, including reasonable attorneys’ fees, related in any way to your use of or conduct on
By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


When you visit our website, we give you a limited licence to access and use our information for personal use.
You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.
Except as permitted under the Copyright Act 1978, you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission. 
We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.


This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
You may link our website with our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website’s contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.


The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.
The articles remains the property of
You may not produce, replicate or distribute the Articles or courses without written consent from The Articles are for private use only. Please contact us with your questions or concerns.
The articles and courses will never substitute a visit to the veterinarian, they are designed to help you understand illness and medical issues and not as a treatment guide. Always consult your veterinarian before administering any treatment to your pet.


To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.


These terms and conditions are to be governed by and construed in accordance with the laws of Gauteng and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Gauteng and you agree to submit to the jurisdiction of those Courts.
If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.


We undertake to take all due care with any information including Comments which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.